Shipping policy

Free express shipping

Every order ships free, on express service. No minimum, no threshold, no shipping line at checkout.

Where we ship

All 27 countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Free express shipping to every one of them, on every order.

If your country is not on that list we are not shipping there yet. Email hi@enamelift.com and we will tell you when we are.

When your order leaves us

Orders are picked and dispatched from Bulgaria within one working day. Orders placed on a weekend or a public holiday go out on the next working day.

When it arrives

Your tracking email carries the carrier's estimated delivery date for your address, which is the most accurate number anyone has. Customs, weather and public holidays can move it.

Whatever that estimate says, we undertake to deliver within 30 days of your order at the latest. If we ever miss that, you can give us a short additional period and, if we miss that too, cancel the order for a full refund.

Tracking your order

You get an order confirmation when you buy and a tracking link the moment your parcel is scanned by the carrier. Every order is tracked end to end. Past orders and their tracking live in your account.

If tracking has not moved in three days, email hi@enamelift.com and we chase the carrier for you.

Duties and taxes

Prices include VAT and there is nothing to pay on delivery. All 27 countries we ship to are inside the EU customs union, so there are no customs charges and no import handling fees on your parcel.

Wrong address

Email hi@enamelift.com as soon as you spot it. If the order has not shipped we fix it. If it has, we help you redirect it with the carrier.

If a parcel comes back to us

Parcels are returned to us when an address is wrong or when nobody collects them from a pick-up point in time. We will contact you, and you can choose a free reshipment to a corrected address or a full refund.

Delays

If your parcel is late, email us with your order number. We deal with the carrier, and if it is genuinely lost we send a replacement or refund you in full. You do not have to chase it yourself.